Return Policy

Thank you for choosing our personalized jewelry brand. To ensure a transparent and smooth shopping experience, please review our return policy carefully: 1. Cancellations & Returns Before Production Orders can be cancelled or returned for a full refund before production begins. • Process: Contact our customer service team within 24 hours of placing your order with your order number and reason for return. We will confirm the cancellation/production status within 1-2 business days and initiate the refund once verified. • Refund Timeline: Funds will be credited back to your original payment method within 3-7 business days (processing time may vary by payment provider). 2. No Returns/Exchanges During Production Once your custom order enters the production process, we cannot accept cancellations, returns, or exchanges. This is because each piece is crafted exclusively according to your personal requirements and cannot be resold. 3. No Returns for Non-Quality Issues Due to the personalized nature of our products, we do not offer returns or exchanges for reasons such as: • Change of mind or personal preference; • Incorrect size selection (unless caused by our measurement error); • Dissatisfaction with the design (if the design was confirmed by you in advance). 4. Quality-Related Returns If you receive a product with manufacturing defects or quality issues: • Process: Contact us within 7 days of delivery with your order number and clear photos/videos of the problem. Our team will verify the issue within 2-3 business days and propose a solution. • Solutions: Replacement, repair, or full refund (at our discretion). • Refund Timeline: Same as Section 1 (3-7 business days after verification). 5. Return Shipping • Quality-related returns: We will cover the return shipping cost and provide a prepaid shipping label. • Non-quality-related returns (only applicable before production): The customer is responsible for all shipping fees incurred. For further assistance, please reach out to our customer service team via [email/contact form]. We aim to resolve all issues promptly and ensure your satisfaction.